Customer Management – Provide Quality Services (Classroom & Asynchronous)
About This Course
Able to develop confidence and project a positive image to the customer and obtain direct feedback from customer(s) so as to make improvements to the quality of service provided.
Identify the causes for workplace problems and provide constructive solutions through defining the problem, collect information and process a solution. By learning to use problem solving tools at work will inspire them to be more self-reliant and develop important thinking skills to be contributing as members of the cleaning team.
What You’ll Learn
This Module addresses the outcomes that are required for cleaning and facilities management staff to provide efficient customer service in the building services and cleaning sector. The overall objective of this module is to transform the role and mindsets of an ordinary cleaning crew to provide professional service by conveying both knowledge concepts and skills to help them in their day-to-day role in working and interacting with people.
The curriculum is developed with a ‘part-to-whole’ sequencing which starts with knowing and identifying who are the people included in the course of work as ‘customers’ which besides contractors, building management, the general public should also cover team members. The fundamental concepts are put across in 3 Learning Units.
| Eligibility |
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| Course Code |
TGS-2022017651 |
| Duration (in hour / minute) | Classroom Facilitated Training – 7 hrs Asynchronous E-learning – 2 hrs Assessment – 1 hr TOTAL hrs – 10 hrs |
| Assessment Modes | Oral Questioning, Role Play |
| Duration (in day; up to 8 to 9 hours per day) | Total Classroom hrs = 8 hrs |
| Funding Type | UTAP+SFC |
Nett Fee after SSG’s Course Fee Funding |
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| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
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| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid- Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Up to 50% of Course Fees | Up to 70% of Course Fees | Up to 70% of Course Fees | |
| Course Fee | $ 200.00 | $ 200.00 | $ 200.00 |
| SkillsFuture Funding | $ 100.00 | $ 140.00 | $ 140.00 |
| Nett Fee Payable (Before GST) | $ 100.00 | $ 60.00 | $ 60.00 |
| GST (9% x $200.00) | $ 18.00 | $ 18.00 | $ 18.00 |
| Final Amount Payable (Incl. of 9% GST) | $ 118.00 | $ 78.00 | $ 78.00 |