AOP – Customer Management – Provide Quality Services

About This Course

To assist cleaning companies’ upgrading effort on their cleaning employees with relevant skillsets that are inline with industry standards without affecting manpower downtime.

What You’ll Learn

AOP assessment plan is aligned with T&A mode approved under TGS-2022017651 Customer Management – Provide Quality Services (Classroom & Asynchronous)

Course Code TGS-2023020953
Duration (in hour / minute) Assesment 1 hr
Assessment Modes Oral Questioning, Role Play
Duration (in day; up to 8 to 9 hours per day) Total Classroom hrs = 1 hr
Funding Type UTAP+SFC

 Nett Fee after SSG’s Course Fee Funding

Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass
Plus (LTVP+) holders
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old
and above
SME-sponsored local employees (i.e Singapore Citizens and Singapore
Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Up to 50% of Course Fees Up to 70% of Course Fees Up to 70% of Course Fees
Course Fee $ 120.00 $ 120.00 $ 120.00
SkillsFuture Funding $ 60.00 $ 84.00 $ 840.00
Nett Fee Payable (Before GST) $ 60.00 $ 36.00 $ 36.00
GST (9% x $120.00) $ 11.00 $ 11.00 $ 11.00
Final Amount Payable (Incl. of 9% GST) $ 71.00 $ 47.00 $ 47.00
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(For Local Employers) More about SFEC

* Self-sponsored individuals must be at least 21 years old.

*Terms and conditions applies to all types of SSG fundings.More details at