AOP – Customer Management – Provide Quality Services
About This Course
To assist cleaning companies’ upgrading effort on their cleaning employees with relevant skillsets that are inline with industry standards without affecting manpower downtime.
What You’ll Learn
AOP assessment plan is aligned with T&A mode approved under TGS-2022017651 Customer Management – Provide Quality Services (Classroom & Asynchronous)
| Course Code | TGS-2023020953 |
| Duration (in hour / minute) | Assesment 1 hr |
| Assessment Modes | Oral Questioning, Role Play |
| Duration (in day; up to 8 to 9 hours per day) | Total Classroom hrs = 1 hr |
| Funding Type | UTAP+SFC |
Nett Fee after SSG’s Course Fee Funding |
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| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
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| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid- Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Up to 50% of Course Fees | Up to 70% of Course Fees | Up to 70% of Course Fees | |
| Course Fee | $ 120.00 | $ 120.00 | $ 120.00 |
| SkillsFuture Funding | $ 60.00 | $ 84.00 | $ 840.00 |
| Nett Fee Payable (Before GST) | $ 60.00 | $ 36.00 | $ 36.00 |
| GST (9% x $120.00) | $ 11.00 | $ 11.00 | $ 11.00 |
| Final Amount Payable (Incl. of 9% GST) | $ 71.00 | $ 47.00 | $ 47.00 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg