Customer Management L3
About This Course
The course will equip experienced employees in the cleaning industry on the importance of cultivating service excellence when they are facing the public.
What You’ll Learn
The learners would be able to:
- Demonstrate and practice service excellence with confidence
- Demonstrate ability to guide employees on customer management techniques
- Communicate effectively with employees and customers on service excellence culture
| Eligibility |
21 years of age and above who are able to speak, read or write at a level no lower than WPLN level 1. |
| Course Code | TGS-2023022195 |
| Duration (in hour / minute) |
Classroom Facilitated Training – 8 hrs Asynchronous E-learning – 2 hrs Assessment – 1.25 hrs TOTAL hrs – 11.25 hrs |
| Assessment Modes | Oral Questioning, Role Play |
| Duration (in day; up to 8 to 9 hours per day) | Total Classroom hrs = 9.25 hrs |
| Funding Type | UTAP+SFC |
Nett Fee after SSG’s Course Fee Funding |
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| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
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| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid- Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Up to 50% of Course Fees | Up to 70% of Course Fees | Up to 70% of Course Fees | |
| Course Fee | $ 390.00 | $ 390.00 | $ 390.00 |
| SkillsFuture Funding | $ 195.00 | $ 273.00 | $ 273.00 |
| Nett Fee Payable (Before GST) | $ 195.00 | $ 117.00 | $ 117.00 |
| GST (9% x $390.00) | $ 35.00 | $ 35.00 | $ 35.00 |
| Final Amount Payable (Incl. of 9% GST) | $ 230.00 | $ 230.00 | $ 230.00 |