Customer Management L3

About This Course

The course will equip experienced employees in the cleaning industry on the importance of cultivating service excellence when they are facing the public.

What You’ll Learn

The learners would be able to:

  • Demonstrate and practice service excellence with confidence
  • Demonstrate ability to guide employees on customer management techniques
  • Communicate effectively with employees and customers on service excellence culture
Course Code TGS-2023022195
Duration (in hour / minute)

Classroom Facilitated Training – 8 hrs

Asynchronous E-learning – 2 hrs

Assessment – 1.25 hrs

TOTAL hrs – 11.25 hrs

Assessment Modes Oral Questioning, Role Play
Duration (in day; up to 8 to 9 hours per day) Total Classroom hrs = 9.25 hrs
Funding Type UTAP+SFC

 Nett Fee after SSG’s Course Fee Funding

Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass
Plus (LTVP+) holders
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old
and above
SME-sponsored local employees (i.e Singapore Citizens and Singapore
Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Up to 50% of Course Fees Up to 70% of Course Fees Up to 70% of Course Fees
Course Fee $ 390.00 $ 390.00 $ 390.00
SkillsFuture Funding $ 195.00 $ 273.00 $ 273.00
Nett Fee Payable (Before GST) $ 195.00 $ 117.00 $ 117.00
GST (9% x $390.00) $ 35.00 $ 35.00 $ 35.00
Final Amount Payable (Incl. of 9% GST) $ 230.00 $ 230.00 $ 230.00
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(For Local Employers) More about SFEC

* Self-sponsored individuals must be at least 21 years old.

*Terms and conditions applies to all types of SSG fundings.More details at