Customer Management – Provide Quality Services (Classroom & Asynchronous)

About This Course

Able to develop confidence and project a positive image to the customer and obtain direct feedback from customer(s) so as to make improvements to the quality of service provided.
Identify the causes for workplace problems and provide constructive solutions through defining the problem, collect information and process a solution. By learning to use problem solving tools at work will inspire them to be more self-reliant and develop important thinking skills to be contributing as members of the cleaning team.

What You’ll Learn

This Module addresses the outcomes that are required for cleaning and facilities management staff to provide efficient customer service in the building services and cleaning sector. The overall objective of this module is to transform the role and mindsets of an ordinary cleaning crew to provide professional service by conveying both knowledge concepts and skills to help them in their day-to-day role in working and interacting with people.
The curriculum is developed with a ‘part-to-whole’ sequencing which starts with knowing and identifying who are the people included in the course of work as ‘customers’ which besides contractors, building management, the general public should also cover team members. The fundamental concepts are put across in 3 Learning Units.

Course Code TGS-2022017651
Duration (in hour / minute) Classroom Facilitated Training – 7 hrs
Asynchronous E-learning – 2 hrs
Assessment – 1 hr
TOTAL hrs – 10 hrs
Assessment Modes Oral Questioning, Role Play
Duration (in day; up to 8 to 9 hours per day) Total Classroom hrs = 8 hrs
Funding Type UTAP+SFC

 Nett Fee after SSG’s Course Fee Funding

Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass
Plus (LTVP+) holders
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old
and above
SME-sponsored local employees (i.e Singapore Citizens and Singapore
Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Up to 50% of Course Fees Up to 70% of Course Fees Up to 70% of Course Fees
Course Fee $ 200.00 $ 200.00 $ 200.00
SkillsFuture Funding $ 100.00 $ 140.00 $ 140.00
Nett Fee Payable (Before GST) $ 100.00 $ 60.00 $ 60.00
GST (9% x $200.00) $ 18.00 $ 18.00 $ 18.00
Final Amount Payable (Incl. of 9% GST) $ 118.00 $ 78.00 $ 78.00
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(For Local Employers) More about SFEC

* Self-sponsored individuals must be at least 21 years old.

*Terms and conditions applies to all types of SSG fundings.More details at