About This Course

The course will equip learners with the correct competencies to excel in the retail and service industry. They will have confidence and skillsets to “wow” and exceed customers’ expectations, leading to greater higher customer retention and increased revenues.

What You’ll Learn

Learners will be able to:

  1. Build customer confidence in accordance with organisation guidelines.
  2. Develop knowledge of organisation’s product or service offerings and customer profile for continuous improvement.
  3. Demonstrate post-sales follow up action in accordance with organization’s guidelines for product or service offerings.
  4. Address service opportunities and escalated service challenges to strengthen customer’s trust in the organization.
Course Code TGS-2024041153
Duration (in hour / minute)

Classroom Facilitated Training – 14.5 hrs

Assessment – 1.5 hrs

TOTAL hrs – 16 hrs

Assessment Modes Role play, Written exam
Duration (in day; up to 8 to 9 hours per day) Total Classroom hrs = 16 hrs
Funding Type UTAP+SFC

 Nett Fee after SSG’s Course Fee Funding

Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass
Plus (LTVP+) holders
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old
and above
SME-sponsored local employees (i.e Singapore Citizens and Singapore
Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Up to 50% of Course Fees Up to 70% of Course Fees Up to 70% of Course Fees
Course Fee $ 700.00 $ 700.00 $ 700.00
SkillsFuture Funding $ 350.00 $ 490.00 $ 490.00
Nett Fee Payable (Before GST) $ 350.00 $ 210.00 $ 210.00
GST (9% x $700.00) $ 63.00 $ 63.00 $ 63.00
Final Amount Payable (Incl. of 9% GST) $ 413.00 $ 273.00 $ 273.00
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(For Local Employers) More about SFEC

* Self-sponsored individuals must be at least 21 years old.

*Terms and conditions applies to all types of SSG fundings.More details at