CUSTOMER – CENTRIC EXPERIENCE
About This Course
The course will equip learners with the correct competencies to excel in the retail and service industry. They will have confidence and skillsets to “wow” and exceed customers’ expectations, leading to greater higher customer retention and increased revenues.
What You’ll Learn
Learners will be able to:
- Build customer confidence in accordance with organisation guidelines.
- Develop knowledge of organisation’s product or service offerings and customer profile for continuous improvement.
- Demonstrate post-sales follow up action in accordance with organization’s guidelines for product or service offerings.
- Address service opportunities and escalated service challenges to strengthen customer’s trust in the organization.
| Course Code | TGS-2024041153 |
| Duration (in hour / minute) |
Classroom Facilitated Training – 14.5 hrs Assessment – 1.5 hrs TOTAL hrs – 16 hrs |
| Assessment Modes | Role play, Written exam |
| Duration (in day; up to 8 to 9 hours per day) | Total Classroom hrs = 16 hrs |
| Funding Type | UTAP+SFC |
Nett Fee after SSG’s Course Fee Funding |
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| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
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| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid- Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Up to 50% of Course Fees | Up to 70% of Course Fees | Up to 70% of Course Fees | |
| Course Fee | $ 700.00 | $ 700.00 | $ 700.00 |
| SkillsFuture Funding | $ 350.00 | $ 490.00 | $ 490.00 |
| Nett Fee Payable (Before GST) | $ 350.00 | $ 210.00 | $ 210.00 |
| GST (9% x $700.00) | $ 63.00 | $ 63.00 | $ 63.00 |
| Final Amount Payable (Incl. of 9% GST) | $ 413.00 | $ 273.00 | $ 273.00 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg